Last updated October 1, 2026
Our promise: your preview is free, and you pay only if you love it. If a printed book arrives damaged or with a printing mistake, we reprint it for free.
Before you pay
- Your preview is free. Build the book, add photos, and within 48 hours (24 with Rush) we send your cover and 2 pages. No card needed.
- If the character does not look like your child, tell us and we redraw it.
- Not for you? Do nothing. You are never charged, and we delete your photos.
After you pay
- We finish every page and send you the full book for one last look, with one free round of changes. Nothing prints until you say it is perfect.
- Because you saw your preview before paying, we do not offer refunds for a change of mind. Every book is one of a kind. Please double check names, spelling and the dedication before you approve.
Damaged, lost or misprinted books
- If your book arrives damaged or with a printing mistake, email a photo to nextbigmoment@mail.tab.bot within 30 days of delivery. We will reprint and reship it for free. No need to send it back.
- If tracking shows your package lost, tell us and we will reprint it for free.
- If the printed book does not match the pages you approved, we reprint it for free.
- If a reprint is not possible, we refund you in full.
Digital books and add-ons
Digital books and the Animated + Read Aloud video work the same way: free preview first, and we fix any mistake in the file you get. Once a digital file is delivered, it cannot be returned.
Gift cards
Unused gift cards can be refunded within 30 days of purchase. After that they never expire, so they are always good for a book.
How refunds work
When a refund applies, it goes back to the original payment method through Stripe, usually within 5 to 10 business days.
Questions
Email nextbigmoment@mail.tab.bot. A real person reads every message.