Good questions, honest answers.

Choose a story, add their name, a photo and a few favorite things, and pick a style and format. No card needed. In your inbox in about 10 minutes. Checked by us before it's sent. We email you a private preview of the cover and 2 pages. Love it? You order from that preview page. Then we finish every page and send the whole book for one last look before it prints.

No. The preview is free and you do not enter a card to get it. You pay only if you love it. If it is not for you, do nothing.

Not yet. Previews are open now, and checkout opens soon. Love your preview? Reply to our email and we will send you a link to order as soon as it does.Yes. Order from your preview page, or buy a gift card on the gift page.

Birthdays, becoming a big brother or big sister, the first day of school, bedtime adventures, Christmas and Hanukkah, and a just-because story about who they are right now. There are also big firsts: a first dentist visit or checkup, a first haircut, a new house, a first lost tooth, starting preschool, a big kid bed, giving up the pacifier, learning to ride a bike and a first sleepover.

Kids 2 to 8, and the just-because story works from age 1. The pages are short and made for reading out loud.

Yes. Use Gift a Storybook. You choose a story and format and add a message. Their parent adds the photo and details later and gets their own free preview. Gift cards never expire.

Yes. Every softcover and hardcover includes the digital book, emailed the same day, so you can read it together while the printed book ships. Digital on its own is $12.99.

Yes. Add an extra hardcover for Grandma for $29 each (up to 3), shipped in the same box. Making books for siblings or cousins? 2 books save 10%, 3 books save 15%, 4 or 5 books save 20%.

A $15 add-on. We turn their finished book into a short video where each page moves gently while a warm narrator reads the story, with captions. Great for grandparents far away.

Printed in 2 to 5 business days after you approve the finished book, then shipped in 3 to 4 more. Most families have it in about 5 to 9 business days. Every printed book ships with tracking, and shipping is $6.99 per order.

Printed books for the first night of Hanukkah (Dec 4, 2026) need your approval by Nov 19, and by Dec 5 for Christmas. Digital books can be finished until Dec 21. Ask for your free preview a few days before so there is time to look.Order and approve by Nov 19 for the first night of Hanukkah (Dec 4, 2026), and by Dec 5 for Christmas. Digital books can be ordered until Dec 21. Ask for your free preview a few days before so there is time to look.

Not yet. We ship printed books to US addresses only. Digital books work anywhere.

In your inbox in about 10 minutes. Checked by us before it's sent. Need the printed book by a date? Ask for rush (+$10). We confirm we can make your date before we charge for it.

We use the photo for one thing: drawing their character. We delete it once their character is drawn, and every upload also deletes itself automatically after 72 hours as a backstop. We never use a child's photo, name or book in our marketing, and we never use photos to train AI models.

Only people you share the private link with. It is not listed anywhere.

Digital art tools, including AI-assisted ones, turn your photos into a character in the style you pick, and a real person reviews every page for a true likeness before it reaches you. The story is written around their name, age and big moment.

Tell us on your free preview and we redraw it. You never pay for a book you have not seen.

Because the preview is free and you pay only after seeing it, refunds are for printing problems: a damaged book, a printing mistake or a lost package. In those cases we reprint it for free. See our Refund and Reprint Policy.

Email hello@nextbigmoment.com. A real person answers, usually within one business day.